At Forever Redeemed, every item is created with care and intention. We want you to love what you wear. Please review our policy below before making a purchase.
Exchanges Only
We do not offer refunds. However, we are happy to offer exchanges on eligible items within 14 days of delivery.
Eligibility for Exchange
To be eligible for an exchange, items must meet the following conditions:
- Item is unworn, unwashed, and in original condition
- All original tags are still attached
- Item is in its original packaging
- Exchange is requested within 14 days of the delivery date
Non-Exchangeable Items
The following items are not eligible for exchange:
- Items that have been worn, washed, or altered
- Items marked as final sale or clearance
- Jewelry (for hygiene reasons)
- Prayer journals or any opened paper products
How to Request an Exchange
To initiate an exchange, please email us at shop@forever-redeemed.com within 14 days of receiving your order. Include your order number and the reason for the exchange. Once your request is approved, we will provide instructions for returning the item.
Shipping Costs for Exchanges
Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as Forever Redeemed is not responsible for lost return packages. Original shipping costs are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at shop@forever-redeemed.com within 7 days of delivery with a photo of the item. We will make it right.